Call center software systems and services within a company or a third-party organization designed to handle telephone sales, queries, customer services and other service functions.
Company: International Turnkey Systems
ITS Call Center Workforce Management. ITS provides a centralized platform for optimizing the performance of contact centers. This solution helps call centers - whatever their industry – to forecast and plan more accurately and schedule more effectively. It supplies realtime information to let them better manage the performance of their people and operation, and integrates data seamlessly ... read more
Company: DST Global Solutions
AWD is an industry-leading work management solution. It streamlines business processes by ensuring the right person performs the right task at the right time.
AWD is used by more than 400 organisations worldwide - in financial services, utilities, healthcare, media and communications. Around 40% of all UK unit trusts, PEPs and ISAs are administered using AWD.
AWD helps:
drive ... read more
Company: Comarch Finance
Comarch Contact Center is a strategic contact point for integrating all communication channels with the customer. This covers telephone, including direct communication, voicemail and SMS options, as ... read more
Company: Astute Group
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