Call Recording for compliance

FCA and MiFID II compliant call recording solutions for financial firms legally obligated to record calls in the event of an investigation or suspicion of illegal trading activity.

Benefits:

  • Regulate business code of practice: Review recordings to ensure that business regulations have been followed
  • Demonstrate compliance: Prove FCA, PCI DSS and MiFID II compliance
  • Resolve disputes: Find calls quickly and resolve any issues promptly with reliable evidence
  • Improve customer experience: Harness the power of conversation to improve your customer service

Products:

Why Business Systems (UK) Ltd

  • 60% of the company resides in the Service & Support team: We understand how important it is for our customers to receive the support they need
  • Our technical engineers are regularly trained to support all of your live and legacy call recording needs
  • With over 30 years experience of supporting voice recording estates of tier 1 Banks
  • Independent resellers. We work with all the main manufacturers and put forward the best fit solution for your business needs

We also support legacy call recording such as:

 

Product and service specifications
Charging basis for consultancy work
• N/A
Database
• N/A
Language used
• N/A
Operating system
• N/A
Pricing structure
• N/A
User interface
• N/A
Tags:
digital voice, mobile, screen and VoIP recording, compliance adherence, dispute resolution, liability prevention, quality monitoring