Comarch Contact Center

Comarch Contact Center is a strategic contact point for integrating all communication channels with the customer. This covers telephone, including direct communication, voicemail and SMS options, as well as facsimile, email and the Internet. By building strong customer relationships this solution makes a company more competitive. Comarch Contact Center is a modern, modular platform that is easy to expand. It supports all forms of communication and provides an automatic IVR (Interactive Voice Response) service along with agent support.

Essential benefits of Comarch Contact Center

• The main functionalities of CCC focus on common problems, which are a clear barrier to the improvement of service:
• Automatic identification of the client - thanks to the integration with the telephone exchange and IVR, the system automatically recognizes the customer and the caller and immediately presents the basic data on the agent desktop
• The client - all information on the client is presented in a consistent and uniform manner in separate categories, even if they are arise from multiple data sources
• Making and receiving calls directly from the CCC application - is another advantage achieved through the integration of the telephone switchboard
• The automatic registration of a contact - at the end the system generates a call contact, which provides detailed information such as the time of call, the conversation, etc.
• Access to recordings of interviews with an application - at the end of a call, a link to a video is placed in contact format, which effectively speeds up the search
• Telescripting recordings – the intuitive script editor allows you to prepare a written interview and report on its results
• Campaigns – this functionality allows you to prepare a coordinated response to the shares assigned customer group
• Supervisor - a number of functionalities which can control the current subordinate employees