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DealHub DBViewFeatured on these product lists
Product and service specifications
Tags: overview workflow browser archive Overview
The DealHub database stores a comprehensive history of calls, conversations and tickets. DBView allows queries to be carried out using either simple or complex search criteria following the same style as FXView. As such, it provides a printer replacement capability, avoiding the need for banks of ticket / conversation printers. Queries can be defined once and re-called for later use and can be used as templates for further queries.
DBView is particularly suitable for investigations, especially in the middle and back-office areas.
DBView supports sophisticated workflows and queues allowing users to tick off transactions once queues have been checked
Benefits
· Removes need for printed conversations, associated printers and space and long term storage costs
· Tickets and conversations, potentially going back many years, can be retrieved instantly using diverse search criteria
· Investigation times can be cut dramatically, minimising potential costs associated with out trades
· Provides a detailed, consistent and coherent audit trail
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