Our Automated Work Distributor is an industry-leading work management solution. It streamlines business processes by ensuring the right person performs the right task at the right time.
AWD is used by more than 400 organisations worldwide - in financial services, utilities, healthcare, media and communications. Around 40% of all UK unit trusts, PEPs and ISAs are administered using AWD.
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drive productivity and contain cost
- lift quality of service
- increase speed of response
- reduce time tied up in customer queries.
AWD is easy to integrate. It accommodates remote call centres or processing facilities while allowing firms to retain total control over service quality. Multiple tasks can be completed in parallel and as part of the same workflow, delivering real competitive advantage.
We have also developed a suite of pre-packaged solutions designed to meet specific business challenges:
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analyses past data to generate rules that flag issues for fraud investigation.
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manages the investigation and resolution of fraud incidents
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sophisticated analytics help identify customers likely to switch providers
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generation of processes to retain valuable revenue
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helps improve customer recruitment and retention
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provides process fulfilment capabilities to Customer Service operations
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gives the business a complete view of all customer interactions and correspondence
