First Citizens Bank is utilizing Wolters Kluwer Financial Servicesâ Document Services offering to electronically generate and deliver disclosures, closing documents and appraisals to borrowers for secure e-signature through the companyâs SDX Secure Document Exchange. If paper documents are required, Wolters Kluwer Financial Services automatically prints and sends them to borrowers for approval through the companyâs secure mail fulfillment center that has completed a SAS-70 review.
In addition, Wolters Kluwer Financial Servicesâ SDX service also helps First Citizens Bank with Real Estate Settlement and Procedures Act requirements by helping to ensure disclosures are sent to customers within 72 hours after application.
Mark Owens, group vice president of First Citizens Bankâs mortgage division, said the depth and breadth of Wolters Kluwer Financial Servicesâ product and service offering was an important factor in choosing to work with the company.
âWe really benefit from working with one provider who can offer us the disclosures and documents we need for our business as well as the electronic and print options to deliver them,â Owens said.
He also noted the service and support First Citizens Bank receives from Wolters Kluwer Financial Services as a differentiator.
âWolters Kluwer Financial Services is focused on making regulatory compliance an efficient and effective part of lendersâ workflows,â said Jason Marx, vice president and general manager of Residential and Indirect Lending for Wolters Kluwer Financial Services. âIn doing so, weâre not only helping banks manage growth in a complex regulatory environment but also supporting their customers.â