Misys Launches Consumer Location-Based Offering to Reduce Bank Fraud via the Force.com Platform
Misys GeoGuard aims to reduce cost of fraudulent transactions for banks and minimises consumer frustration when travelling.
Announcement made at Cloudforce 2011 London, the UK’s largest cloud computing event.
Misys plc (FTSE: MSY.L), the global application software and services company, today announced the launch of Misys GeoGuard. The new service makes use of location-based social media applications to allow customers to confirm their location to authorise bank transactions, simplify access to their money and reduce fraud.
The process of confirming a customer’s location abroad, and any reimbursement of fraudulent withdrawals from an account, is a significant cost for banks and customers. By leveraging location-based social media applications already in use, Misys has developed a new offering that aims to simplify that process, improve customer service and help reduce fraud. Misys GeoGuard is a location aggregation service that collates geographic information and enables customers to allow their banks to request their most recent location information, regardless of the services they use.
“We believe that location-based services should be a key mobile strategy for financial services,” states Marc DeCastro, Research Director, IDC Financial Insights. “Consumers may engage on social networks more often with financial firms for the promise of increased security over marketing, something consumers are very concerned with.”
“The launch of Misys GeoGuard is an exciting opportunity for consumers and can help reduce the cost of fraud to banks,” states Tim Tyler, Solution Manager, Misys. “By mashing up banking and location-based services, customers will be able to improve control of their funds automatically with a little help from their existing location-based social networks’ interactions. Misys GeoGuard allows the bank to benefit from these social networks in a highly secure way that gives the customer total control and confidence.”
Built and delivered on Force.com, salesforce.com’s social enterprise platform for custom app development, Misys GeoGuard can be easily and rapidly implemented on a bank’s existing infrastructure, as there is no on-premise software or hardware to install. Security, scalability and availability are all handled by the trusted Force.com platform.
Misys GeoGuard does not provide banks with customer tracking information, it lets customers choose their preferred method and frequency for confirming their location to their banks. Misys acts as a third party - never allowing the bank to be in possession of the customer location.
By leveraging existing social network services that incorporate location information, such as Facebook Places, foursquare, Gowalla and TripIt, customers do not have to access a specific bank service in order to update their bank.
The service can also be offered to a bank’s customers who prefer not to use social networks by allowing integration directly with a bank’s existing channels, such as e-banking and mobile banking. This allows a bank to offer their customers the ability to “check-in” directly with their bank, and not share their location information elsewhere.
Being able to confirm a customer’s location benefits both banks and consumers through many levels of authentication:
• Geographic Rules on Card Usage - Prevent false-positives on card blocks based on out-of-character locations.
• Card Geo-Lock - Prevent a card from being used for any cardholder-present transactions unless the customer has “checked in” within user-defined parameters based upon radius and time.
• Card Geo-Fence - Extend the Card Geo-Lock to allow customers to define pre-approved locations within which there is no requirement for them to check-in.
• Geo-Alert – Location-Based Alerts - Receive notifications from Misys GeoGuard when a customer crosses either customer-defined or bank-defined boundaries, for example when arriving in a new country. Alternatively, an alert could be generated when a customer “checks in” to a specific location.