Currently, the major challenges facing cable operators regarding BSS is the result of the huge number of products that have to be managed. As most cable operators are now operating in a multi-play model, they need to handle various types of services (cable, Internet, voice and mobile) in a consistent way and with the possibility to create bundles of multiple products.
In addition, multi-channel customer service requires a consistent product catalog that needs to be exposed to all sales channels, including CSR, self care and e-shop.
"Competition between telecom operators has forced us to introduce new products increasingly faster. From a technical perspective we were looking for a next generation BSS platform which would support us in pursuing a strategy of product innovation, streamlining and facilitating the creation of new offers. We were also looking for a solution to enable easy creation of personalized, on-demand offers for specific customers. From a business point of view, we expected radical improvement of customer service quality and after the first stage of this project I'm sure that Comarchs' solutions will help us meet our goals. Together with Comarch BSS tools we can really become an important player in quad-play services on the Polish market" - Tomasz Å»uraÅski, President of the Management Board, Vectra S.A.
Comarch products being implemented at Vectra include Convergent Billing, Customer Management, Self Care, Central Product Manager, Billing Mediation and Field Service Management. All these products are a part of Comarch BSS Suite which is designed to support various types of operators - including fixed, cable and mobile - and is the answer to the requirements of modern multi-play operators.
Piotr Piatosa, Vice President of the Management Board and Head of the Telecommunications Business Unit, Comarch S.A., claims:- "One of the most advanced elements of our solution for Vectra is Comarch Central Product Manager which simplifies configuration of offerings associated with particular sales channels and regions. With offers being configured in one place, it is possible to radically reduce time-to-market and costs on the operator's side. For demanding customers like Vectra it is also very important to have Business Process Management as a part of the solution to allow flexible process configuration and a possibility of reconfiguration in the future".