Capgemini Drives Further Innovation in Global Outsourcing Solutions with Enhancements to its BPOpen™ Technology Platform
24 February 2009
Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today announced the availability of a new outsourcing suite with innovative new features that significantly improve efficiency and streamline critical Business Process Outsourcing (BPO) operations. The new framework – part of Capgemini’s globally deployed BPOpen™ technology platform – is one of the most innovative outsourcing workflow technologies currently on the market, and features new process-monitoring and performance-management tools that are expected to offer customers better business insight across outsourced and retained services. The new suite of tools, based on Lombardi’s leading Teamworks® BPM software suite, support Capgemini’s existing Global Process Model© (GPM)* and are aimed at enabling a quick and smooth transition when moving to an outsourcing model.
The combination of the BPOpen™ technology platform and the BPO GPM©, is expected to enable a faster, more cost-effective rollout of outsourcing operations, reducing the typical timeframe from a maximum of three years to approximately 18 months. The new suite of tools will offer new and existing Capgemini customers the best-in-class outsourcing practices and shall enable them to receive the most innovative technology solutions when deploying outsourcing models with Capgemini. The new version of the BPOpen™ global integrated services platform will be gradually rolled out to new and existing customers in all industries throughout 2009.
"Capgemini is the leader in driving innovation in the global outsourcing industry. With these new enhancements to our BPOpen™ technology platform, our clients will have access to the best technology on the market to speed the outsourcing process and maximize their benefits,” said Hubert Giraud, Head of Capgemini BPO. “By teaming with Lombardi, we benefit from their software and development expertise to deliver a solution which will help our customers save time and money with their outsourcing operations.”
All sets of tools within the BPOpen™ proven technology platform are quickly and readily deployable without the need to build a new system for each customer. This is the first time Capgemini has worked with Lombardi to enhance its existing workflow platform with the new Lombardi toolset, which is based on Lombardi’s Blueprint and Teamwork software.
“We have been working closely with the Capgemini team to help them build a standard client process model for their outsourcing customers which will improve their workflow and process management. This move demonstrates Capgemini’s commitment to delivering innovative solutions that squarely address the increasing time and financial pressures being faced by their clients,” said Rod Favaron, CEO of Lombardi.