UBL Middle East implements effective Dispute Resolution system

26 April 2008

In the previous years there has been a tremendous increase in the number and dependency on ATMs for providing value added banking services with greater convenience. This has led to a pressing need to monitor and control all elements of ATM networks more closely to increase network reliability, especially when financial institutions are seeking to introduce new revenue-generating services to customers.

United Bank Limited, inline with its goal to maximize customer convenience, has opted for TPS InSight & EYE/EJ for monitoring and management of its extensive ATM Network in Middle East.

TPS InSight has proved to be the most fundamental solution for SST monitoring by significantly reducing management overheads, improving services and network uptime and providing flexible remote banking network monitoring and management platform. TPS has customized InSight and made the core application versatile by incorporating the Bank’s unique requirements like monitoring cash and cheque deposit transactions. This upgraded version of InSight is a rewrite of all legacy backend and front-end part of the application into the new and mature environment of .NET. This version is not only a technological upgrade but also moves the product ahead of other similar products in the market.

With the implementation of TPS EYE/EJ, UBL Middle East is enjoying the advantage of high quality, winning solution from TPS to exude a higher level of customer satisfaction, convenient and fast dispute resolution, in addition to operational efficiency and moderation.

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