The Bank of the South Pacific has contracted with Fiserv CBS Worldwide for Fiserv Aperio, its customer interaction and business process management solution, CBS Data Warehouse, NautilusÂ® Enterprise Content Management solution and CBS Teller, Fiservâs newest smart client tellering solution.
âFiserv was the only single vendor that could provide best in class solutions for improved customer service and CIR, thin client deployment, consistent business processes and to enable us to reduce fraud. We are confident that we will achieve our goal to begin to expand into the Pacific Islands with Fiserv CBS Worldwide as our strategic partner,â said John Pascoe, COO, The Bank of the South Pacific, Ltd.
Fiserv Aperio is Fiservâs front-end solution that promotes retail financial institutionsâ ability to improve efficiency, increase profits and provide intelligent interactions by making every contact an opportunity to sell.
CBS Teller streamlines customer service processes for front-end personnel, allowing them to focus on customer needs while also providing management control for complete security. CBS Data Warehouse manages business intelligence by enhancing decision-making capability through improved data provided about customers, accounts, products, demographics, marketing and financials. Fiservâs Nautilus Enterprise Content Management solution, an integrated, image-enabled, document-management application, creates streamlined, consistent solutions around each institution's unique document management needs.
âWe are proud to be able to provide The Bank of the South Pacific with our latest solutions and ongoing support as the bank continues to lead the financial services industry in its region,â said James Fisher, Managing Director - Fiserv Asia Pacific, Fiserv CBS Worldwide. âThis promotes our corporate strategy to continue providing solutions that enable financial institutions to be market leaders as well as to expand our global reach to banks across the world.â
The Bank of the South Pacific is headquartered in Port Moresby, Papua New Guinea and has more than 35 branches throughout the area. With more than half a million accounts, it holds a 55% share of the retail banking market in Papua New Guinea.