Day Two Processing Streamlined with the Creation of Check 21 Compliant Substitute Checks
Jacksonville, FL -- (April 20, 2005) -- Fidelity National Financial, Inc. (NYSE:FNF), a Fortune 500 provider of products and outsourced services and solutions to financial institutions and the real estate industry, and its Fidelity Information Services ("Fidelity") division announced today that Peoples Bancorp Inc. (NASDAQ:PEBO), a $1.8 billion institution based in Ohio, has transformed their day two exception item processing (EIP) workflow with Fidelity's ImageCentre(TM) and Voyager(TM) check imaging solutions.
Day two check processing functions have historically been manual, laborious and paper-intensive. Most institutions have a daily EIP workflow of physically re-capturing all of the previous day's checks to extract items requiring special handling. This process is like finding a needle in a haystack, as institutions must re-sort through tens of thousands of checks everyday to find the small percent of exception items.
To eliminate this costly process and streamline day two return item processing, Peoples Bancorp is using ImageCentre check imaging to assist in more immediate pay and return check decisions, and Voyager to create substitute checks for return items and charge-backs.
"The most immediate benefits of the Voyager solution include reducing our daily paper handling and sorting by more than three and half hours, completing our return item cash letters earlier in the day and improving customer service," said Steve Nulter, VP and Director of I.T. for Peoples Bancorp. "While adapting to change is not always easy, this shift from paper-based to electronic-based day two processing went smoothly and will subsequently minimize the impact of the transition to full image exchange."
ImageCentre and Voyager were developed by BankWare, a provider of check and remittance imaging solutions that was acquired by Fidelity in April 2004. The ImageCentre suite provides financial institutions with a completely browser-based payment processing, document management and fraud detection solution. Voyager enables financial institutions to exchange check images as well as create substitute checks and return files for presentment.
"Streamlining day two processing is the most immediate and significant way that financial institutions are achieving cost savings made possible by Check 21 legislation," said Bob Darty, group executive for Fidelity's Integrated Financial Solutions division. "Our advanced imaging solutions enable clients to capitalize on the innumerable benefits and efficiencies provided by substitute check creation, image exchange and the migration from paper-based to electronic-based payment processing."