2nd annual Customer Experience Conference, Financial Services 2017

24 October 2017 - 25 October 2017
2nd annual Customer Experience Conference, Financial Services 2017
Date
24 October 2017 - 25 October 2017
Venue
CityPoint, One Ropemaker Street
Company
Contact
James Taylor
Tel
02034119144

Conference Objective:

 

Develop a CX strategy that harnesses the power of data and technology to devlier channel agnostic, frictionless and personalised experiences

Conference Content:

  • The Business Case: Assess the technological, regulatory and behavioural factors driving customer centricity and investigate the business case and benefits
  • CX Strategy: Discover the importance of a joined up, end to end CX strategy that encompasses technology, insight, design, delivery and BAU 
  • Data & Insight: Investigate the outcomes that back office technology including cloud solutions, banking platforms and CRM systems can deliver
  • Product & Design Methodology: Learn how lean, agile and design led methodologies can help product teams co-create impactful POC's & prototypes quicker 
  • Emotion & Personalisation: Harness the power of journey mapping and voice of the customer programmes for deeper engagement personalised experiences  

Featured Speakers:

Aviva, Bank of Ireland, Barclays, Credit Suisse, Intesa Sanpaolo, Lloyds Banking Group, Nordea, Funding Circle, Nutmeg, Tandem Bank