Unlocking the Hidden Value in Financial Institutions

28 Aug 2012
Date submitted
28 Aug 2012
Resource type
White paper
File type
Web page Web page
The evolutionary shift to internet-connected systems is not unique to financial services. The airline, retail, telecommunications and media sectors all demonstrate how internet-connected systems radically change the nature of customer interaction. They have dramatically lifted customer expectation, creating demand for higher levels of self-service and instant gratification from product and service providers.
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