From the initial stages of product development through to completion, many product lifecycles do not provide the visibility needed between departments or the tracking required to determine product development at each stage. bobsguide talks to Bill Gourlay, CEO, Idea Group about their latest solution, Prodigy which not only aims to provide... read more
I was prepared for Mobey Forum’s third annual Mobey Day event to be a lively affair. Bringing banks together with, amongst others, GSMA, chip manufacturers and mobile payment software providers to discuss the future of near field communication (NFC) was always going to ignite debate. What I was less prepared for, however, was just how far and... read more
It is one of the most basic activities we have, buried deep in the back-office of Finance & Accounting teams around the world. The steps are simple: you have delivered goods or services to your customer; you have raised an invoice; and your customer has dutifully paid you (either electronically or by cheque). Easy. All that remains is to... read more
Big data analytics is being used by financial institutions to make sense of large amounts of data, improve predictions and support decision making. In a time when banks are trying to become more customer-centric and use their customer data to offer specialised services, FICO provides analytics software and services to help financial services... read more
The Commercial Bank of Dubai (CBD) has launched a Facebook initiatve which enables UAE residents to make bank transactions from their Facebook page. This move makes CBD one of the few banks across the world to allow users to manage their bank accounts through their Facebook accounts.
CBD online banking customers with a Facebook account can now... read more
Transport and technology limitations in sub-Saharan Africa has led to 80% of the population being considered ‘unbanked’. Much has been made of African consumers and businesses’ openness to innovation, illustrated by the expanding footprint of mobile money. Despite 80% of the Africans have access to mobile phones or other online... read more
With regulators across different markets demanding longer retention periods for call recordings and internal pressures to upgrade existing call recording systems, how can financial firms best keep on top of their call recording estate?
Call recording retention periods
There is a distinct lack of clarity on retention periods for call... read more
It’s now approximately 6 months since the release of that already infamous book. I’m not too sure that Mr Tarantino would have classed it as pulp fiction but it certainly raised a few eyebrows in the industry and caused a huge amount of debate. Although the furore has died down somewhat, it has left the market in a slight state of flux... read more
Security is the backbone of the financial services industry. In a time when consumers are demanding a more secure and seamless online experience, Verizon has developed a new QR code login which provides website visitors with quick and secure access. The QR code login allows users to quickly scan a QR code on a participating website with their... read more